By having a target of offering perfect customer service experience, Verizon is introducing its Service Commitment to Verizon FiOS clients in Indiana, Oregon and Washington. Residential clients generating the change to FiOS TV, Web and voice companies can rely on smooth, no-hassle service as they join the tens of thousands of other buyers who have currently chosen Verizon as their home-entertainment provider in these locations.
“Verizon’s FiOS is clearly the superior option, and – contrary to our cable competitor’s claims – Verizon remains committed to FiOS in these locations,” said James V. O’Rourke, Verizon’s North Central area president. “The Verizon Assistance Motivation is our promise to FiOS prospects that their transition to far more superior home-entertainment products and services are going to be smooth and easy.” The centerpiece from the Company Dedication is direct communication among the FiOS customer along with the Verizon team. Under the commitment, the Verizon technician who set up the program are going to be obtainable to make sure the customer’s support is functioning and to response concerns from Day A single.
Verizon program employees will also verify in by mobile phone with customers within the initial 30 to 45 days of installation to reply any issues, review the customers’ 1st bill and assure they know the best way to get to Verizon round-the-clock for any future requires. The Assistance Motivation is component of a system to assure that Verizon buyers have the very best encounter. For example, Verizon has simplified its bill format to a lot more obviously present each and every element of bundled FiOS products and services, taxes, fees and further charges for video on demand and set-top boxes, among others.
